Intake Monitor & Coordinator

Position Summary:

The Intake Monitor & Coordinator is primarily responsible for monitoring Carpenter’s Shelter’s 24-hour Emergency Shelter, ensuring a safe, welcoming, and supportive environment for residents. Using a client-centered and trauma-informed approach, this role also involves orienting new residents to the facility, available resources, and safety expectations. Approximately 80% of the time is dedicated to monitoring duties, while 20% focuses on intake responsibilities. In collaboration with the city’s Homeless Services Assessment Center, the Intake Monitor & Coordinator facilitates the entry of households experiencing homelessness, gathering pertinent information through a strengths-based housing barrier assessment to support the service delivery team in developing housing plans.

 

TITLE: Intake Monitor & Coordinator

REPORTS TO: Director of Programs

 

About the Organization:

Since 1988, Carpenter’s Shelter has met the immediate needs of people experiencing homelessness in the City of Alexandria. Through the operation of emergency shelter, day shelter, and winter shelter as well as rapid rehousing and permanent supportive housing programs, Carpenter’s Shelter identifies housing solutions supports sustainable independence for more than 900 individuals and families each year.

 

Specific Responsibilities:

• Schedule and complete intakes for Carpenter’s Shelter’s 24-hr Emergency Shelter with the City of Alexandria’s Homeless Services Assessment Center, ensuring the most efficient utilization of bed-space

• Engage households in housing-focused problem-solving conversations to address the immediate housing crisis and identify safe solutions that may exist within their networks.

• Conduct comprehensive strengths-based housing barrier assessments to collect financial, employment, housing, educational, mental health, substance abuse, etc. histories to support the development of Housing Plans

• Ensure all paperwork, new file compilation, database input, medication review, etc. is accurately completed, signed as needed, and organized appropriately

• Facilitate a smooth transition and warm hand-off from the intake assessment to the Housing Stabilization Case Manager and the Therapeutic Services Director

• Use the Homeless Management Information System (HMIS) to record data; use other data collection systems to track data for required reports and general program evaluation

• Disperse the mail received for residents and community clients • Ensure the safety and security of the shelter during shift. This includes complete knowledge and function of alarm system, emergency exit procedures, appropriate action during emergency situations, weather emergencies, etc.

• Monitoring the activities of the shelter, and assisting residents with their needs, supporting other departments as necessary.

• Participate in staff meetings and trainings as directed by supervisor, including but not limited to Housing-Focused Case Management, Motivational Interviewing, Trauma-Informed Care, and Harm Reduction

• Be on-call status as directed by supervisor

• Adhere to the Carpenter’s Shelter Code of Ethics and SEED Values

• Perform other duties as assigned

 

Required:

• Associate’s degree or equivalent experience in social work, human services or a related field • Ability to develop strong working relationships with households receiving services

• Ability to maintain documentation

• Strong time management and organizational skills; reliable and self-motivated

• Proficient skill level in Microsoft Suites (Word, Excel, Power Point, Teams, SharePoint)

• Valid driver’s license and ability to pass a background check

• Flexibility to work outside of normal business hours, if needed, to accommodate client and community needs

 

Preferred:

• 2 years experience working with a diverse population experiencing homelessness

• Ability to speak a language other than English at a proficient level (i.e. Spanish)

• Lived experience or direct personal connection to homelessness

 

Salary:

$50,000 – $55,000 plus benefits (medical, dental, vision, life insurance, 403(b), PTO, Sick Leave, holidays)

 

Application Process:

Applicants should forward a cover letter and resume electronically to HR@CarpentersShelter.org by December 31, 2024. In the subject line, type: “Intake Monitor & Coordinator.” No telephone calls are accepted. Only qualified candidates will be contacted.

 

 

Carpenter’s Shelter is an Equal Opportunity Employer and agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, pregnancy, childbirth, or related medical conditions, age, gender, physical or mental disability or any other characteristic protected by law. Successful candidates must be committed to working with a culturally diverse population.