Housing Stabilization Case Manager

This is a professional, full-time exempt position requiring knowledge and experience in Housing Focused, Client-Centered Case Management within an Emergency Shelter program and the ability to deliver human services and work effectively with persons at various stages of our Continuum.

Responsibilities: Under the supervision of the Director of Programs, the Housing Stabilization Case Manager is responsible for providing case management services to individuals during and directly after their period of homelessness. This position will work with individuals in the community and in emergency shelter and will work hours between 8 am and 8 pm, Mon – Fri.

Specific Duties:

  • Appropriately educate persons in shelter on RRH process, assist them in accessing rapid-rehousing funds, and ensure a smooth transition from shelter to permanent housing for the client;
  • Provide support to person in the community by securing needed items and arranging and linking to services;
  • Participate in Housing Stabilization Meetings and Panel Meetings with client and support staff to ensure the development of the most efficient and comprehensive housing plan utilizing all in-house and community resources available;
  • Conduct comprehensive client assessments to collect financial, employment, housing, educational, mental health, substance abuse, etc. histories to develop the most appropriate referral resources to complement housing stabilization goals in clients’ RRH application;
  • Assist in the development of support systems to meet clients needs while in the shelter and once they have successfully moved into the community;
  • Refer clients to necessary therapeutic, social service, medical, educational, employment, etc. resources within the community;
  • Maintain accurate and complete file information, case notes and HMIS documentation clearly and completely documenting goals, action steps and
  • Ensure all clients remain compliant in all program policies and procedures;
  • Ensure the safety and security of the shelter during shift. This includes complete knowledge and function of alarm system, emergency exit procedures,
    appropriate action during emergency situations, etc.;
  • Develop and maintain contacts/relationships with community resources and partners in order to most efficiently support and advocate for clients;
  • Shelter operations are 24/7 which necessitates on-call shifts and availability during inclement weather;
  • Perform other duties as assigned and necessary for shelter operations; and
  • Adhere to the Carpenter’s Shelter Code of Ethics.

Qualifications: This position requires the minimum of a Bachelor’s Degree in social work or a related field in addition to a minimum of 2 years experience working with a diverse population experiencing homelessness. Energy, enthusiasm, professionalism, an ability to multi-task and possession of great communication skills and a valid drivers license are required.

Salary: $45,000 plus benefits (Paid Time Off, Holidays, Medical, Dental, Vision, Life Insurance)

Please send cover letter and resume to Director of Programs, Blair Copeland by June 3, 2019.


VISTA Data Coordinator – Virginia Housing Alliance VISTA Program

Through the Virginia Housing Alliance, sponsored by Virginia Housing Development Authority (VHDA), this capacity building role is an AmeriCorps VISTA position to: (1) support improving data quality and use in decision-making both programmatically and operationally and (2) build strategic partnerships that advance efforts to end homelessness. The VISTA Data Coordinator will work collaboratively with the Deputy Director, the Director of Programs, and the Communications and Development Associate to ensure that we develop a user-friendly process, which ensures Carpenter’s Shelter’s Leadership team is able to evaluate and most strategically plan for our organizational growth.

Specific Responsibilities: 

  • Redevelop current program data tools to ensure the capture of programmatic and organizational outcomes and objectives, which will allow leadership and staff to determine the strategic path on which to move forward.
  • Ensure data collection tools are easily accessible and usable for staff at all levels.
  • Become educated on evaluation tools which will provide a racial equity lens in evaluating programmatic effectiveness and be able to derive new programmatic tools to ensure best practices for the demographic that we serve.
  • Develop relationships with peers who coordinate data for our Continuum of Care (CoC) and collaborate on the most appropriate method for collecting our outcomes, demographics, and strategic alignments.
  • Participate as a contributing member of a multidisciplinary team with the organization’s employees, volunteers, and community agencies.


Education and Experience:  Associate’s degree or equivalent experience and/or education in IT, data development, human services, or related field. Experience with a variety of software tools is necessary.

Hours & Compensation:

40 hours per week (9am to 5pm; flexible depending on need) with vacation, sick, and holidays included.

AmeriCorps/VISTA stipend ($791.70 bi-weekly before taxes) plus Education Award of $5,815 or End of Service Stipend of $1,803.10. – Medical stipend provided as well as vacation, sick and holiday pay.

Please send cover letter and resume to Deputy Director, Mary-Parker Lamm by June 3, 2019.