Operations Manager

This is a professional, full time position requiring organizational, administrative, and computer skills combined with the ability to work effectively with the community, business associates, residents, volunteers and staff. 

Are you detail oriented? Do you like helping colleagues stay organized? Do you like a day that combines answering questions on various topics, taking meeting notes, enrolling and counseling staff regarding benefits? Can you do this all with an upbeat attitude?

RESPONSIBILITIES:  Under the supervision of the Executive Director, this position is responsible for daily administrative and facility operations and assisting with human resource administration.



  • Assist Executive Director with Board meetings, governance committees and strategic objectives.

     Facility/Administration Operations

  • Manage facility maintenance employee – ensuring proper upkeep and cleaning of the building. 
  • Serve as staff lead on IT issues, coordinating maintenance, updating and establishing future technology need/goals.
  • Ensure office equipment including fax and copy machines are functional, serviced as necessary and appropriate to our needs.
  • Serve as liaison between vendors and suppliers, ensuring the supply of necessary building and office materials. Also, keeping monthly records of pro bono activities.
  • Check and distribute mail.

Finance/Human Resource Administration

  • Maintain some financial records and deposit funds daily.
  • Administer human resource functions and be a resource for staff regarding pay and benefits and other concerns.
  • Adhere to Carpenter’s Code of Ethics.
  • Perform other duties as assigned.

QUALIFICATIONS:  BA or BS preferred with 2 years office experience.  This position requires experience working with a diverse population, strong written and oral communication skills, self-direction and excellent computer and data management skills. 

Please send your cover letter and resume to:  Shannon Steene, Executive Director

Carpenter’s Shelter, 930 N. Henry St., Alexandria, VA 22314  ShannonSteene@CarpentersShelter.org

Carpenter’s Shelter is an Equal Opportunity Employer and does not discriminate against any employee or job applicant because of race, color, national origin, sex, physical or mental disability or age. Successful candidates must be committed to working with a culturally diverse population.

 Housing Stabilization Case Manager

This is a professional, full-time exempt position requiring knowledge and experience in Housing Focused, Client-Centered Case Management, within an Emergency Shelter program.  Candidates should be able to deliver human services and work effectively with persons in crisis.

Responsibilities:  Under the supervision of the Director of Case Management, the Housing Stabilization Case Manager is responsible for providing case management services to individuals and families during their period of homelessness.  There are multiple positions in the emergency shelter, Mon – Fri. from 8am to 8pm.

Specific Duties:

  • Participate in meetings with client and support staff to ensure the development of the most efficient and comprehensive housing plan utilizing all in-house and community resources available;
  • Conduct comprehensive client assessments to collect financial, employment, housing, educational, mental health, substance abuse histories etc. to develop the most appropriate referral resources to complement housing stabilization goals in clients’ plan;
  • Assist in the development of support systems to meet clients needs while in the shelter and once they have successfully moved into the community;
  • Refer clients to necessary therapeutic, social service, medical, educational, employment, etc. resources within the community;
  • Maintain accurate and complete file information, case notes, and HMIS documentation clearly and completely documenting goals, action steps and outcomes;
  • Ensure all clients remain compliant in all program expectations;
  • Ensure the safety and security of the shelter during shift. This includes complete knowledge and function of alarm system, emergency exit procedures, appropriate action during emergency situations, etc.;
  • Develop and maintain contacts/relationships with community resources and partners in order to most efficiently support and advocate for clients;
  • Shelter operations are 24/7 which necessitates on-call shifts and availability during inclement weather;
  • Perform other duties as assigned and necessary for shelter operations to include being outside, occasional lifting and bending;
  • Adhere to the Carpenter’s Shelter Code of Ethics.

Qualifications: This position requires the minimum of a Bachelor’s Degree in social work or a related field in addition to a minimum of 2 years experience working with a diverse population experiencing homelessness.  Energy, enthusiasm, professionalism, an ability to multi-task and possess great communication skills and a valid drivers license is required. Bi-lingual persons are encouraged to apply.

Please send a cover letter and resume to blaircopeland@carpentersshelter.org. We offer a comprehensive benefits package and salary that begins at $42,000.

Shelter Monitor

This is a professional part-time non-exempt position requiring knowledge and experience in monitoring in an Emergency Shelter and Day Shelter program. With the ability to deliver human services and work effectively with persons at various stages of our Continuum.

Responsibilities: Under the supervision of the Head Monitor, the Shelter Monitor provides complete shelter oversight during their shift which almost exclusively includes weekends, evening and holiday hours. Responsibilities include carrying out all necessary operations while on duty, ensuring a safe and secure environment in a respectful and dignified manner while supervising and assisting clients and volunteers. 

Specific Duties:
• Complete responsibility of the shelter;
Monitor the building safety and structure and immediately communicating needs to on-call staff;
Monitor resident’s activities/compliance in the shelter, administering incident reports or taking necessary action to ensure the safety of all clients, volunteers, etc.
• Work closely with volunteers, community partners and other deparment (David’s Place, Winter Shelter, Admin, etc.) staff to ensure a continuation of services in the shelter;
• Consistent presence throughout the shelter, ensuring that you are aware of activity going on in all areas; maintaining safety for all staff and clients;
• Convey necessary activity/information via “yammer”, phone calls, message, emails, etc. to staff so that all are aware of activity occuring during monitor shifts;
• Ensure that necessary information is communicated to your supervisor so that proper action may occur and there is, at all times, a continuation of program services;
• Accurate completion of all necessary data collection and paperwork specific to each shift;
• Professional demeanor at all times. This includes modeling the behavior that we expect of our clients, acting in a positive manner when addressing our clients and ensuring that you receive the same in return;
• Report on time and work entire shift, monitor must always be relieved by next shift staff; completing the required turnover;
• Time sheet completion required at the end of last shift worked each pay period;
• Perform other duties as assigned and necessary for shelter operations; and 
• Adhere to the Carpenter’s Shelter Code of Ethics.

Qualifications: This position requires a high school diploma (or equivalent) and a minimum of 3 years experience working with a diverse population experiencing homelessness along with energy, enthusiasm, professionalism, an ability to multi-task and possess great communication skills.

Contact: Keith Long, Intake and Monitor Coordinator at KeithLong@CarpentersShelter.org.